Services

I provide pretty much any on-site, remote, and phone service a small business or individual needs to handle their technology, including the below.

Areas served include Durham, Chapel Hill and Raleigh, NC.

My billing rate is $120 an hour (billing details below).

• Upgrades & Installations
  • Handle new software and hardware installation, including software updates.
  • Work with clients to determine when and what to upgrade, and work with them on handling the upgrades.
• Troubleshooting & Problem Resolution
  • Troubleshoot computer hardware, software, networks, and peripherals.
  • Resolve issues and work with IT vendors as needed to do so.
• Cloud Services
  • Help clients determine which cloud services are a good fit for them, including AI, and assist in using and managing these services.
• Security
  • Review and improve various aspects of technology security.
• Data & Systems Backups
  • Implement and/or improve data and/or systems backups.
• Training
  • Help people learn to use their technology.
• Special Projects
  • Help with special projects, like creating cloud multi-user spreadsheets, assist with getting a website built by a software company and getting it launched, create custom document or spreadsheet templates, etc.
• Remote & Phone Support
  • Answer client questions and assist in troubleshooting, etc., via phone.
  • Remotely handle some issues using remote access software, if the client is so inclined.
• Telephony
  • Implement and/or help manage business VoIP telephone systems.
• Technology Vendor Liaison
  • Work with technology-related vendors on a client's behalf.

I can do network cabling, but I prefer to use someone who is a specialist in that field. I've told clients that I can do it, but it's likely cheaper to hire a specialist, but sometimes they just want me to handle it.

I manage client systems passwords and security data, along with important systems documentation, and make sure the client has a recent copy of same. I've always done this, but in recent years I've seen what happens when this is not handled properly, or at all. I worked for three clients whose prior IT person was no longer reachable, and the client had little to no information on their systems and very few systems passwords. That's not a situation anyone should find themselves in.

I do not resell anything. This helps ensure my opinions are always in the client's best interest as to what services and equipment are the better choices for them. I do handle purchasing for some clients via storing credit card information in an encrypted database, on an encrypted drive, and when I need to purchase something for them, with their permission, I'll add the credit card to my online account, make the purchase, and then remove their credit card from my account. I've used this method mostly on Amazon.com, but also for other sites. For other clients, I'll store a username and password to an account of theirs and when they need me to handle a purchase I'll just use their account, which has their credit card on file. Otherwise, I provide links or other specifications as to what purchases to make and the client makes them on their own. I bill my time at the normal rate for this type of work.